By integrating with Fuji Xerox multifunction devices (MFDs), Equitrac Office® print management solution allows you to track, analyse and allocate costs to those that utilise a networked printer or MFD. The Follow-You printing with Secure Document release increases mobility and productivity by allowing. Equitrac Office Client is a program developed by Equitrac. The most used version is 4.2.4, with over 98% of all installations currently using this version. It adds a background controller service that is set to automatically run. The main new feature of Equitrac 5 compared to version 4 is the feature allowing users to use either the normal server print queues, or to use the new I-Queue. Based on a client-side application, I-Queue processes print jobs on the workstation. A mixture of server and workstation print processing is possible.
Resolution:
Certain Windows Updates perform a reset of the LanMan Print Services registry key back to the default value. As a result, the Equitrac Print provider do not get loaded. The specific key is: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintProvidersLanMan Print Services Certain Windows Updates reverts the 'Name' value back to the default of 'win32spl.dll'. When that happens, the Equitrac print provider is no longer able to load. As a result, the Equitrac Print Client no longer receives notifications for print jobs that are sent to Windows Print Queues to display a popup. Print Jobs will still be tracked against the user, but not against a Billing Code or Client / Matter.
Please note that this resolution is only applicable to Equitrac Office/Express Print Client 5.5 and earlier, and the Equitrac Professioanl Print client. The Equitrac Office/Express Print Client 5.6 and later do not utilize the EQPrintProvider. The registry setting can be restored by performing a repair on the Equitrac Print Client by going to Control Panel, Programs and Features, and right clicking the Equitrac Client, and selecting Repair. Alternatively, update the following Registry key to restore the value. Check the path to choose the appropriate path relevant to the product in use. HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPrintProvidersLanMan Print Services Name='C:Program FilesEquitrac[Office|Express|Professional]ClientEQPrintProvider.dll' After changing this key, it is required to restart the Print Spooler and EQSharedEngine services.
Many organisations such as universities, schools and libraries are under pressure to provide ready access to information and printing to both registered staff and anonymous users. At the same time, there is a strong need to allocate and recover output costs.
Equitrac Express™ provides the exact tools you need to efficiently monitor, manage and recover document output costs. It creates a secure environment within which only the allocated users can release their documents, using flexible payment methods.
Equitrac Express™ is a simple to use solution for public access environments to:
- Allocate output costs to individuals, departments or billing codes
- Provide convenient card, cash or account based payment
- Set and enforce student print quotas Learn exactly how printers and copiers are being used
- Increase service levels and reduce help desk calls
School-wide Print Expense Management
School-wide cost allocation and expense management
Software based capture, costing and reporting of all printing and copying expenses
Scalable architecture accommodates multi-school deployment
Ricoh unique embedded Print & Copy Control (PCC)
PageCounter™ terminal option for copy control and secure printing
Centralised and departmental account management tools
Device status management and fault tracking
Integrated Document Output Management
Rules based local and network printing and routing
Follow-You™ secure printing technology
Copy control and tracking with Ricoh unique embedded PCC and PageCounter™ terminals
Equitrac Workstation Client Download
Flexible Pricing and Accounting
Easily managed, comprehensive central price lists
Pricing by page and print attributes
Time and day of week based discounts/surcharges
Account or department based discounts/surcharges
Extensive Reporting
Summary, detailed and total activity reports
Scheduled reports with multiple export options
Report customisation at site and personal levels
Strong Technology Integration
Windows® Server 2003/2003 R2 (x86, x64), 2008 (+86, x64, Windows Server 2008 Server Core is not supported), 2008 R2 (x86, x64, Windows Server 2008 Server Core is not supported)
Citrix® and Windows Terminal Services compatible
Support for Windows®, NetWare™, UNIX® and Linux® print servers
Support for Macintosh workstations
Microsoft SQL Server and Oracle® database support
Windows 2003, 2003 R2, 2008, 2008 R2 cluster support
Technical Specifications - Equitrac Office
Flexible Payment Options
Charging to user, department, subsidy or billing code
Self serve account deposit device support
Administration-free anonymous online account support
Support for legacy value card readers
Support for serial connected card readers & several coin/bill interfaces
Support for network account deposit units
Automatic Meter Readings
Aficio™ Counter Manager, a Ricoh unique module integrated with Equitrac Express™ to capture a.o. print, copy, fax meter readings per device
Equitrac Workstation Client Software
Related software & apps
Equitrac Workstation Client Login
Equitrac Office
Control your document output costs with software that makes it easy to monitor and manage network-wide document output.
STREAMLINE NX®
Implement a standardised intelligent solution across multiple offices with this suite of powerful, integrated document management tools.