I’ve done pretty much all of that. What I find is at times it just doesn’t sync for hours and hours. I was able to force it to sync by killing heart rate, workout and activity app on the watch. Not the easiest way and certainly a hack. But when it pauses syncing there isn’t a clean way to kick start it up. It’s very annoying. If you do not redeem your Pulse rewards before your account is cancelled, you may call Virgin Pulse directly at 833-532-6896 and they will provide you with a Visa or Amazon e-gift card. After a certain amount of time (it varies by state but is typically 3 years), any unclaimed rewards will be turned over to your state's abandoned property division.
Hi
Virgin Pulse App Not Opening
As you know, Health and Activity data should sync automatically from your Apple Watch to the Activity app and Health app on your paired iPhone:
The following steps may help (I appreciate that you have already tried some of them):
If you are sharing an Apple ID with another user, then stop doing so.
- For Activity tracking and reporting and various other features and services to work as intended, each person should each have a separate Apple ID and be signed in accordingly on their own devices.
If you have not yet done so, update your iPhone and Apple Watch with any available software updates, starting with your iPhone (begin by making a backup):
On your iPhone, go to: Settings > Privacy > Motion & Fitness - check that both Fitness Tracking and Health are enabled.
On your iPhone, in the Watch app, go to: My Watch > Privacy > check that both Fitness Tracking and Heart Rate are enabled.
Close certain apps and then restart (normally) both your iPhone and your Apple Watch:
- Close the Watch app, Activity app and Health app (if open) on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close the apps.
- Turn both devices off together, then restart your iPhone first:
If you use your Apple Watch separately when tracking workouts, then, after your Apple Watch is brought back into Bluetooth range of your iPhone after a workout, check that your devices are reconnecting via Bluetooth:
If you have previously used any third-party fitness tracking, sleep tracking or heart rate monitoring apps:
- Check the developers' support resources and/or contact the developers to check for any known issues affecting how data is shared to the Health app on your iPhone.
- If there is, then end that session from within that app on your Apple Watch.
- If in doubt, it may help to remove any such third-party apps from your Apple Watch, at least temporarily.
If the issue persists, unpair and re-pair your Apple Watch again:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
- Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
- If the issue persists, consider instead unpairing and setting it up as a new watch.
If the issue still persists, then it may next help to unpair your Apple Watch, make an encrypted back up of your iPhone, restore it to factory settings (with a fresh copy of iOS) and then re-pair your Apple Watch:
- Unpair your Apple Watch via the Watch app, with your devices connected via Bluetooth:
- Make an encrypted backup of your iPhone.
- This is very important, in order to retain historic Health and Activity data.
- iCloud backups are encrypted as standard.
- When backing up using iTunes, backups are only encrypted if the option to 'Encrypt iPhone backup' has been selected:
- Restore your iPhone to factory settings via iTunes on a computer:
- Restore your iPhone from the encrypted backup:
- Re-pair your Apple Watch, choosing to Restore from Backup or to set up as a new watch during set up:
If the issue still persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:
- US: Apple Watch Service Answer Center - Apple Support
- Elsewhere: Apple - Support
Jan 8, 2018 6:09 AM
The Be Healthy program is powered by Virgin Pulse. In this online and mobile wellness platform, you can redeem Be Healthy rewards and complete a variety of wellness activities to earn rewards. Virgin Pulse is designed to meet you where you are on your well-being journey so you can take care of yourself—body, mind and spirit.
CAN I PARTICIPATE?
Employees and their spouses that have active medical coverage through SWHR are eligible to participate in Virgin Pulse.
HOW DO I GET STARTED?
All Virgin Pulse Activities must be completed in the Virgin Pulse platform, although some activities will require you to sync compatible devices or apps with your Virgin Pulse Account.
- To get the most out of your Virgin Pulse membership, you can participate in the activities using the Virgin Pulse mobile app.
- You can also participate online by going to MySWHRCIN.org and selecting the Benefits tile. Click the Be Healthy Rewards link on the left. The Virgin Pulse site will open in a new window.
- Enrolled spouses can participate by logging into join.virginpulse.com/BeHealthy.
Note: If you/your enrolled spouse do not have a Virgin Pulse account, registration must be completed when you first visit the site.
Complete Virgin Pulse Activities
Reach your health goals by choosing what you want to work on (and earn rewards along the way!).
Track sleep 20 days in a month
Sync a compatible device with your Virgin Pulse account. Pick a sleep profile, get customized tips, and see all your sleep data in one place. Track your sleep 20 days in a month to earn Be Healthy rewards.
Track calories 20 days in a month
Got a sweet tooth? Eat whatever’s easy? Pick your nutrition profile and Virgin Pulse will serve up healthy tips and great recipes from Zipongo — just for you. Track your calories 20 days in a month with MyFitnessPal to earn Be Healthy rewards.
Complete a Whil Program
101 courses including Mindfulness, Emotional Intelligence and to help reduce stress, increase resilience and improve your mental well-being. Complete one of these courses to earn Be Healthy rewards.
Track Healthy Habits 20 days in a month
Virgin Pulse Sync App Not Opening On Android
With 300+ habit to choose from, it is easy to find Healthy Habits that match your interests and goals. Start tracking and watch these small daily habits help boost your energy, focus and drive. Track Healthy Habits 20 days in a month to earn Be Healthy rewards.
Complete 20 daily cards in a month
Complete the GOT IT! daily cards on your member dashboard. These cards share simple activities and pro tips on eating healthier, staying active, etc. Click on GOT IT! to complete the card. Complete 20 daily cards in a month to earn Be Healthy rewards.
Track 7,000 steps or 15 active minutes or 15 workout minutes 20 days in a month
Connect a compatible device to track your steps, active minutes, workout minutes, sleep, etc. Track 7,000 steps or 15 active minutes or 15 workout minutes 20 days in a month to earn Be Healthy rewards.
WHAT’S IN IT FOR ME?
Explore new ways to learn and earn Be Healthy rewards through the Virgin Pulse activities listed below. Employees can earn $50 for each activity completed and spouses can earn up to $25 for each activity completed.
If you are enrolled in medical coverage through SWHR, you have a variety of programs and activities to choose from to earn UP TO $300 in Be Healthy rewards in 2021, in addition to the ability to earn up to $520 in wellness credits for 2022. If your spouse is enrolled in coverage, they can choose from programs and activities to earn UP TO $175 in Be Healthy rewards in 2021.
Who do I contact with questions?
When logged into the Virgin Pulse site, you can use the Chat feature to ask questions.
For customer support, you can call Virgin Pulse at 1-877-698-4754 prompt 4, press 3. Or, email support@virginpulse.com
For general questions regarding the Be Healthy program, please send an email BeHealthySWHRCIN@TexasHealth.org